We start as we mean to end – thorough, educated, detailed, timely, responsive and helpful.

In short, our goal is to take the stress away from you.

Service Guarantee

We don’t give you empty promises, most likely forgotten after the first 3 months. We give you a written guarantee, so you are aware of the level of expectations. If you are not completely satisfied within the first 3 months, we’ll give the next 3 months for free. It’s that simple.


Detailed Inspections

The purpose of inspections is two-fold; Firstly, to bring to your attention any immediate maintenance needs and secondly, to ensure that the property is being looked after to the to the standard we expect. As the Owner, you can then forecast and budget accordingly, for any upgrading and repairs work suggested in the report. We utilise technology to its best potential, with each Property Manager using their individual I-Pads© to comment, document and photograph our properties during inspections, for a very detailed Inspection Report


Maximising Income

Neglect of minor repairs can often lead to major expenditure and the loss of a good Tenant. Our attention to maintenance will ensure that problems are resolved quickly, by qualified tradespeople and at a reasonable price with a limit determined by you.
We have a large pool of highly skilled and fully licensed, reliable tradespeople who can get the job done and at the right price.


Finding the Right Tenants

Our high profile office, right in the heart of Whitfield enjoys a high volume of Tenant enquiry due to our size, location, reputation and internet presence. Elite Cairns Rentals exposes your Property to the widest possible number of prospective Tenants through every available resource:

  • Detailed Rental List includes a photograph of your Property
  • Strong online presence utilising multiple, widely known real estate websites
  • Feature internet marketing with up to 10 photographs
  • Property signage
  • Your Property is included in our Reception vacancy list
  • Extensive database

In times of high vacancy, we attend team ‘Stock Runs’ where the whole team will visit the properties available, to ensure we are knowledgeable on our properties and able to contact any potential tenants on our databases.

Finding the best Tenants for your valuable investment Property is a team process.


We make sure the rent is paid

Our fully electronic banking facilities provide Tenants with easy rent payment options. We encourage and educate Tenants to pay the full rent amount due, not part payments.

However, should Tenants fall into arrears, we know about it the same day as part of our daily arrears management routine. Prompt action follows in accordance with the Residential Tenancies and Rooming Accommodation Act, keeping you informed throughout the process.

Each month we forward you an itemised statement showing all rental income and payments made on your behalf. We electronically deposit your money as cleared funds, into your nominated account on the first business day of the month, for the previous months end.


Your Financial Well-Being

There is one reason why people invest in Property – to protect and grow their hard earned wealth. After all, that is what you expect, what your investment needs and what we offer. Our goal is to increase your income and ensure your investment is working for you!
We ensure you enjoy the highest possible rent by regular assessments that take into account current market rents of similar properties, the area’s vacancy rate, condition of the Property, quality of Tenant and length of tenancy.


Trained to Handle Disputes

In those occasional disputes with Tenants we act as mediator between you and the Tenant, and if needed, we refer to Dispute Resolution Services.If the dispute continues, we can attend the Small Claims Tribunal, on your behalf. The Tribunal is an independent third party to hear the dispute and make a decision on the matter. We are well trained to handle such situations and know how best to represent you before the court.