Elite Support Staff

Tracy Saunders

Assistant to Belinda Pycroft

After meeting in 2008, Belinda & Tracy quickly realised they had a common goal and have since established both a solid working unit and firm friendship.

Working so closely together can be difficult for many people, and to maintain unity Belinda and Tracy developed clear roles and responsibilities to enhance each of their strengths, ensuring their clients are provided team unity and the best service possible. With a firm ability to work independently and multi task, Tracy focuses her skills in Administration ensuring she supports Belinda wherever required; from taking messages to acting on her behalf if Belinda is unavailable. Being part- time can deliver its own challenges, but Tracy has an exceptional ability to remain focused on her role and accomplish everything required in the time she has. When asked what her main goal is, Tracy simply replies ‘to make sure Belinda’s clients are receiving the best service we can provide’.

View

Dianne Heinemann

Human Resources, Financial Controller, Property Management

With her huge wealth of experience (Dianne has worked in the Real Estate industry since 1978), she is our most experienced team member and has proven herself to be an incredible asset to our business.

Diannes level head, calm demeanor and superior organisational skills are just a few of the reasons she is always able to get the job done efficiently. She is our resident ‘super-woman’ with her duties covering an enormous variety of responsibilities including Financial Controller, human resources and staff recruitment, mediation, trust account monitoring, uniforms, rosters and equipment maintenance, to name just a few!

With such a huge workload, it would be very easy to lose focus and enthusiasm, but Dianne genuinely likes her job, finding challenges that arise daily that provide many opportunities to learn new things. On an off day, she can rely on the the team around her to help out, and at the end of the day you’ll find her revitalising her energy in the company of good friends over a good bottle of wine.

View

Alana Kovacevic

Profile on Alana Coming Soon

View

Vanessa Hose

PA to Karl Latham

Vanessas past experience in all aspects of real estate administration and sales make her a valuable asset to Karls team.

With 9 years experience in the industry, starting in Reception and working her way up to Personal Assistant. Being the day to day co-ordinator with both Vendors and Purchasers, Vanessa strives to ensure that all time spent dealing with the team is a pleasant and stress free experience.

Vanessa works closely with Karl and Hailey to ensure optimum communication, fantastic results and ELITE customer service.

View

Sophie Vorderwinkler

Sales Support

Winner of the 2006 REIQ Cairns Administration Award and Qld State finalist in 2007, Sophie is industry recognised as one of the best!

A Cairns local for 23 years, Sophie first started working in Real Estate in 2000. After hearing many positive things about Greg & Sue Clyde-Smith and their award winning team, Sophie believed it was the right place for her and contacted Greg in early 2009 to discuss her opportunities. With a smile that makes it impossible to feel down when you’re around her, along with her solid real estate experience and knowledge, Greg quickly realised that Sophie was the perfect choice to manage the pressure in our Sales Administration Department.

Sophie loves working through and resolving issues, whether big or small and she still gets a feeling of job satisfaction each time a contract is successfully processed and settled. She endeavours to learn something new every day, to make sure her knowledge never becomes ‘stale’. With surprisingly outgoing interests such as mountain climbing, bike riding and Tae Kwon Do, Sophie is a goal-driven young lady who is able to maintain routine and discipline to make sure things get done, effectively and efficiently.

Capably running the day to day sales administration, Sophie takes on additional responsibilities such as Client-care and monitoring client satisfaction, marketing administration, trouble-shooting any IT issues as well as any other requests from Greg and Sue. When put in her own words, Sophie explains her responsibilities is quite simply ‘ to provide an exceptional standard of administration and support to sales agents, managers and our Principal, that in turn ensures premium client satisfaction’. We couldn’t have put it better ourselves.

View